Product Refund
Refund Policy
The company will consider issuing a refund to you in the following cases:
1. If the customer encounters problems while using the product.
2. If the company cannot deliver the products as ordered by the customer.
The company will refund the full amount of the product, and the refund will be processed back to a bank account that is in the same name as the purchaser. This process takes approximately 7 business days.
Order Cancellation
Once you have confirmed your order, if you wish to cancel your order before the company ships the product, please contact us via LINE Official: @drsupraneeskincare or call 0624242523. However, if the product has already been shipped, you will not be able to cancel the order.
The company reserves the right to cancel orders made through the website if the mistake is due to typing errors or unforeseen circumstances resulting from incorrect product listings on the website, such as incorrect prices or details. In the event that an order is canceled and the company has received payment for that order, the company will refund you the full amount of the product price and shipping costs (if any) within 3 business days. The company will contact you by phone or email as provided.
The company will consider issuing a refund to you in the following cases:
1. If the customer encounters problems while using the product.
2. If the company cannot deliver the products as ordered by the customer.
The company will refund the full amount of the product, and the refund will be processed back to a bank account that is in the same name as the purchaser. This process takes approximately 7 business days.
Order Cancellation
Once you have confirmed your order, if you wish to cancel your order before the company ships the product, please contact us via LINE Official: @drsupraneeskincare or call 0624242523. However, if the product has already been shipped, you will not be able to cancel the order.
The company reserves the right to cancel orders made through the website if the mistake is due to typing errors or unforeseen circumstances resulting from incorrect product listings on the website, such as incorrect prices or details. In the event that an order is canceled and the company has received payment for that order, the company will refund you the full amount of the product price and shipping costs (if any) within 3 business days. The company will contact you by phone or email as provided.